What is Henning's mission?
Henning aims to fill the white space in the plus-size fashion market by making designer-quality garments from top-quality material, complete with engineered fit features.
Who is Lauren Chan?
Before becoming the founder and CEO of Henning, Lauren Chan was a fashion editor. After years of working in the fashion industry and being the only plus-size woman in the room, Lauren is on a mission to provide women just like her with high-quality workwear she wished existed when she was searching for fashion-forward, quality pieces to wear to work.
Who is the Henning customer?
Henning’s target customer cares about style, and is tired of the unmodern work basics available to her. To her, the fact that most designers won’t make her size is perplexing. She’d gladly pay more for well-fitting, fashion-forward clothing—especially staples she can rewear time and again—but right now she’s forced to choose between bland basics from department stores or trendy, low-quality pieces from fast fashion brands.
How is Henning’s clothing designed to address the specific concerns of plus-sized women?
Henning uses a size 18 fit model and our clothing is developed specifically with a plus-size consumer in mind, as opposed to being designed for straight sizes and adapted to fit a larger size.
Lauren used her years behind the scenes in the fashion industry to create silhouettes and select fabrics that work for a range of plus-sized bodies, not just the so-called “hourglass” figure. Moreover, Henning uses clever functional features like like reinforced inner thigh seams to help prevent ripping from thigh chafing, extra buttons to prevent blouses from gaping, and hidden elastic-back waists to improve fit and comfort without compromising style.
What size fit models does Henning use?
Henning uses a size 18 fit model who works for brands like Lane Bryant and Kohl's to ensure our fit and sizing is somewhat familiar to our customer.
Will Henning be adding additional styles to the collection?
Absolutely—we launched with a core collection of pieces that we believe every woman needs in her wardrobe and will rewear time and time again. But, we’re looking forward to expanding our range to include more silhouettes and sizes. We’re excited to get feedback from early customers to help inform where we will focus our product development efforts in the future.
In many cases, brands that offer both straight sizes and plus sizes will use the same straight-sized model for both patterns. This fails to take into account the greater range of variability in plus-sized bodies and often leads to garments that just don’t fit well or only fit a certain body type.
Why is Henning’s clothing priced as it is?
Henning costs what it costs because we spared no expense in making the best possible product. Henning uses high-quality fabrics used by brands like Proenza Schouler and Calvin Klein, complete with natural fiber content. Our pieces are created by incredibly skilled pattern-makers who also work on some of the most popular contemporary brands available today. And the factories we use produce clothing for the likes of Theory and Eileen Fisher. Furthermore, everyone working on them is paid appropriately. For too long the plus-size woman has been dissuaded from investing in herself and in high-quality clothes, and we firmly reject that antiquated notion.
Why is the clothing only sold online?
Our customers are at the center of everything we do. It is important for us to own all of our distribution channels so that we can get direct feedback from our customers—in the form of sales data, customer service inquiries, and social interactions—to be able to integrate their wants and needs as we grow our brand and expand our line. Likewise, by selling directly through our own site, we’re able to keep our costs lower and avoid traditional retail markup, another plus for the customer!
Why does Henning only go up to a size 24?
Henning launched with size 12 to 24 in stock and is taking pre-orders for sizes 26 and above. As part of the pre-order process, we want to talk to customer size 26 and above to learn what's usually wrong with the fit of their clothing—which is why pre-order conversations are being started by using a form, rather than a check out process. Hopefully, with more information on larger sizes, we'll be able to allocate finances accordingly and offer size 26 and above in stock soon.
What size should I order?
Please see our size chart, here. If you have further questions, feel free to call us at 1-800-805-5160.
Can I place an order over the phone?
Yes, we'd love to talk it out. Please give us a ring at 1-800-805-5160.
How do I use a promo code?
If there is a promotion on offer, the promo code can generally be found at the top of our home page. To use your promo code, copy it from the home page and paste it in the promo code box on the payment page during check out.
How do I track my order?
You can track your oder by clicking the "track my order" button in your order confirmation email.
Can I update or cancel my order?
Unfortunately, we can't update or cancel your order once it's been placed. Please see our information on exchanges and returns as a next best step.
How do I exchange or return my order?
Exchanges and returns are free. Please email firstname.lastname@example.org to coordinate. Generally, garments can be exchanged or returned within 14 days of purchase. If an item is non-refundable, there will be a note on its product page saying so.
What is a pre-order?
A pre-order is an order just like any other, except the garment will take longer to ship to you because we are out of stock and need to make more units. Generally, a pre-order will be in place on our site because the garment has sold out. If you are pre-ordering a size that is not currently available, please note that we need to hit a minimum order quantity to be able to develop and produce that item.
What is a waitlist?
A waitlist is simply a way to let you know when a sold-out item has been restocked. No strings attached!